Terms of Service

These Terms of Service ("Terms") govern the services provided by MAX EDGE Mobile Detailing ("MAX EDGE," "we," "us," or "our") to you ("you," "Client," or "Customer"). By booking, requesting a quote, or using our services, you agree to these Terms. Please read them carefully.

1. Services

MAX EDGE provides mobile auto detailing services in Argyle, Texas and surrounding Denton County and DFW areas. Our services include exterior washing, interior cleaning, full detailing packages, and add-on services as described on our website. Specific services included in each package are listed at maxedgedetailing.com/#packages.

Service Estimates and Time

Our packages are priced and timed based on average vehicle conditions. Time estimates (1–1.5 hours, 2–3 hours, 3–4 hours) are approximations. Vehicles in heavy soil, with extensive pet hair, severe stains, or unusual conditions may require additional time and charges, which we will discuss with you before proceeding.

2. Quotes, Booking, and Pricing

Quotes provided through our website, phone, or text are estimates based on the information you provide. Final pricing depends on vehicle size, condition, and any add-on services selected. Our standard pricing structure:

• Sedan — base package price
• 2-row SUV — additional $30
• 3-row SUV and Truck — additional $50

Add-on services have separate pricing as listed on our website. If we determine on-site that the vehicle requires more work than the original quote covered, we will inform you and obtain your approval before performing additional work or charging additional fees.

Payment Terms

Payment is due upon completion of service. We accept all major credit cards, debit cards, ACH bank transfers, and cash. Payment is processed through our booking platform Jobber for credit and debit transactions.

3. Cancellation and Rescheduling Policy

• More than 24 hours notice: No cancellation fee. Reschedule freely.
• Less than 24 hours notice: We may charge a rescheduling fee of up to 25% of the booked service amount.
• No-show or vehicle unavailable: If we arrive at the scheduled location and the vehicle is unavailable or we cannot access it, a fee of up to 50% of the service amount may apply.

We also reserve the right to reschedule appointments due to severe weather (rain, storms, extreme heat), equipment failure, or other circumstances beyond our control. We will notify you as early as possible and offer the next available time at no additional charge.

4. Site Requirements

For most services, we require:

• Access to a standard outdoor water spigot (we bring our own hose and equipment)
• Access to a standard 110V power outlet
• Adequate space to safely work around the vehicle (approximately one parking space on each side of the vehicle)
• For HOA-restricted neighborhoods or apartment complexes — your confirmation that mobile detailing is permitted at your location

If water or power is unavailable, please tell us in advance so we can arrange a suitable setup or alternate location. We may not be able to complete certain services without these resources, and a partial or rescheduling fee may apply.

5. Vehicle Condition and Personal Items

Before we begin, please remove all personal belongings, valuables, money, electronics, and important documents from the vehicle. We are not responsible for personal items left in the vehicle during service.

We will perform a brief pre-service inspection and note any pre-existing damage (scratches, dents, stains, broken trim, etc.). By proceeding with service, you confirm that pre-existing conditions will not be attributed to MAX EDGE.

6. Service Outcomes and Limitations

• Stain removal: Some stains are permanent depending on the substance, material, age, and prior cleaning attempts. We treat every stain we encounter, but cannot guarantee complete removal.
• Odor elimination: Strong odors (smoke, pets, mold) may require multiple treatments or specialized add-on services. We will discuss expectations before service.
• Paint correction and headlight restoration: Results depend on the depth and severity of damage. We restore as much as possible within the scope of each package.
• Sealants and protectants: Manufacturer-stated durations (e.g., "up to 3 months") depend on weather, washing frequency, and vehicle storage conditions.

We will tell you upfront — before starting — if we believe a specific outcome may not be achievable. Payment covers our time, professional products, equipment use, and effort.

7. Customer Satisfaction

To make a satisfaction request:

• Contact us within 48 hours of service completion by phone, text, or email
• Describe specifically what is not satisfactory and provide photos if possible
• We will schedule a return visit within the next 7 days to address the concern at no additional charge

Conditions and Limitations

• The satisfaction return covers items that were within the scope of the original service package and not subject to limitations described in Section 6
• The vehicle must be in substantially the same condition as when we completed service (not driven through mud, weather conditions, or additional use that affected our work)
• Concerns reported after 48 hours, or after the vehicle has been cleaned by another party, are not eligible for the satisfaction return
• The MAX EDGE Promise applies to one satisfaction return per original service

8. Liability and Damage

MAX EDGE is fully insured through Liberty Mutual with $1M / $2M general liability coverage and $100,000 garagekeepers coverage. If any damage occurs to your vehicle as a direct result of our service, we will document it immediately and work with you to resolve the issue, including filing a claim with our insurance when appropriate.

Our liability for any single service is limited to the total amount you paid for that service, except where insurance coverage applies to accidental damage caused by our work.

We are not liable for:

• Pre-existing damage, wear, or conditions noted (or that should reasonably have been noted) before service
• Damage caused by defective vehicle components, prior repairs, or aftermarket modifications
• Loss or damage to personal items left in the vehicle
• Indirect, incidental, or consequential damages including loss of use, lost income, or rental costs
• Outcomes affected by weather, environmental conditions, or subsequent use of the vehicle after service

9. Vehicle Authorization

By booking our services, you confirm that you are the registered owner of the vehicle or have authorization from the registered owner to engage detailing services. You agree to hold MAX EDGE harmless from any disputes arising from a lack of such authorization.

10. Right to Refuse Service

We reserve the right to refuse or discontinue service for vehicles that pose a safety hazard, contain biohazards (such as bodily fluids or contaminated material), have severe pest infestations, or where the customer engages in abusive behavior toward our staff. In such cases, we may charge a service call fee for travel time.

11. Photos and Marketing

We may take photos of your vehicle during and after service for our portfolio, marketing, social media, and Google Business Profile. We will not photograph the interior of garages, license plates, or any identifying personal information. If you prefer that we not use photos of your vehicle, please tell us before we begin and we will respect your preference.

12. Privacy

Information you share with us is handled according to our Privacy Policy. By booking our services, you also agree to the terms of that policy.

13. Governing Law

These Terms are governed by the laws of the State of Texas. Any disputes arising from these Terms or our services shall be resolved in the appropriate courts of Denton County, Texas.

14. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Changes apply to services booked after the update is posted.

15. Contact Us

Questions about these Terms? Reach out by phone, text, or email. We will get back to you within one business day.